Terms and Conditions
Movers Shepherd's Bush Service Terms and Conditions
These Terms and Conditions set out the basis on which Movers Shepherd's Bush provides removal, relocation, packing, and related services. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Movers Shepherd's Bush, the provider of removal and related services.
Customer means the person, firm, or organisation that books or uses the services of the Company.
Services means any removal, packing, unpacking, loading, unloading, transport, storage, or related services provided by the Company.
Goods means the items and personal belongings that are the subject of the Services.
Premises means the collection and delivery addresses or any other locations where the Services are to be performed.
Contract means the agreement between the Company and the Customer for the supply of Services, comprising these Terms and Conditions and any written confirmation or quotation issued by the Company.
2. Scope of Services
The Company provides domestic and commercial removal services, including but not limited to packing, loading, transport, unloading, and related assistance within its operational service area and, by agreement, to other destinations in the United Kingdom.
The precise scope of Services for each move will be stated in the quotation and booking confirmation. Any services not expressly set out will be deemed additional and may incur extra charges.
3. Booking Process
3.1 Quotations
The Company may provide a quotation based on information supplied by the Customer, including property size, access conditions, volume or list of items, distance, and any special requirements. Quotations are typically estimates and may be subject to change if the information provided is incomplete or inaccurate, or if the scope of work changes.
Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue and are subject to availability of resources on the requested date.
3.2 Making a Booking
A booking is made when the Customer confirms acceptance of the quotation and the Company issues a booking confirmation. The Contract is formed once the Company sends confirmation of the booking. The Company reserves the right to refuse any booking at its discretion.
The Customer is responsible for ensuring that all details on the quotation and booking confirmation are accurate, including addresses, dates, times, and scope of work. Any amendments must be agreed in writing and may result in revised charges.
3.3 Access and Parking Arrangements
The Customer must inform the Company of any potential access issues such as restricted parking, narrow roads, limited entry, or internal access problems like stairs or lifts. The Customer is responsible for arranging any required parking permits or authorisations prior to the move date, unless otherwise agreed.
4. Payments and Charges
4.1 Pricing Basis
Charges may be calculated based on hourly rates, fixed prices, or a combination of both, as set out in the quotation. The Company may apply additional charges for long distances, congestion, tolls, waiting times, extra staff, extra packing materials, or work outside standard hours.
4.2 Deposits and Balance Payments
The Company may require a deposit at the time of booking to secure the date. The deposit amount and due date will be specified in the quotation or booking confirmation. Deposits are generally non-refundable unless otherwise stated in these Terms and Conditions.
Unless agreed otherwise in writing, the balance of the charges is payable on or before completion of the Services on the moving day. The Company is not obliged to commence or continue work if payment due at the time of service has not been received.
4.3 Methods of Payment
Accepted payment methods will be stated in the quotation or advised during the booking process. The Customer must ensure that cleared funds are available by the time payment is due.
4.4 Late or Non-Payment
If the Customer fails to pay any amount when due, the Company may charge interest on the overdue amount at a reasonable commercial rate from the due date until payment is received in full. The Company may also suspend performance of Services and retain Goods under a lien until all outstanding sums are paid.
5. Cancellations and Amendments
5.1 Customer Cancellations
If the Customer wishes to cancel or postpone a booking, notice must be provided as early as possible. The Company reserves the right to apply cancellation charges as follows, unless otherwise stated in writing:
a. Cancellation more than 7 days before the scheduled service date may incur no charge or a minimal administration fee.
b. Cancellation between 7 days and 48 hours before the scheduled service date may incur a charge of up to 50 percent of the quoted price.
c. Cancellation less than 48 hours before the scheduled service date may incur a charge of up to 100 percent of the quoted price.
Any non-refundable deposits or third-party costs incurred by the Company may also be retained or charged.
5.2 Company Cancellations
The Company will use reasonable endeavours to honour confirmed bookings. However, the Company may cancel the Contract if circumstances beyond its reasonable control prevent performance, including but not limited to severe weather, road closures, accidents, safety concerns, or staff illness. In such cases, the Company will offer an alternative date or a refund of any amounts paid for Services not provided, as appropriate.
The Company may also cancel the Contract if the Customer is in breach of these Terms and Conditions, such as failing to provide safe access or not making payment when due.
5.3 Changes to Bookings
If the Customer requests changes to the date, time, addresses, or scope of Services, the Company will attempt to accommodate these changes, subject to availability. Changes may result in revised charges. If changes cannot be accommodated and the Customer chooses to cancel, the cancellation policy will apply.
6. Customer Responsibilities
The Customer agrees to:
a. Provide accurate and complete information regarding the Goods, Premises, and service requirements.
b. Ensure that all Goods are ready for removal at the agreed time, unless packing services have been booked.
c. Securely pack all items in suitable containers where self-packing applies, with particular care for fragile or valuable items.
d. Remove or safely disconnect any appliances prior to the move, unless otherwise agreed.
e. Ensure that adequate access is available at all Premises and that floors, walls, and fixtures are suitably protected if necessary.
f. Arrange appropriate insurance for high-value items if desired, in addition to any limited liability of the Company.
7. Exclusions and Non-Standard Items
Unless expressly agreed in writing, the Company will not handle or transport:
a. Hazardous, flammable, explosive, or illegal items.
b. Perishable goods, live animals, or plants.
c. Items of exceptional value such as jewellery, cash, important documents, antiques, or artworks that require specialist handling.
If such items are included without the Companys knowledge, the Company shall have no liability for any loss or damage to them and may refuse to continue with the move or dispose of the items safely at the Customers cost.
8. Waste Regulations and Disposal
The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste carrier and will only remove waste items or unwanted furniture where this has been agreed as part of the quotation.
The Customer must ensure that any items for disposal are disclosed in advance. Additional charges may apply for the removal and lawful disposal of waste, bulky refuse, or items requiring special treatment or recycling.
The Company will not remove or dispose of hazardous waste, including chemicals, asbestos, gas cylinders, or clinical waste. The Customer is responsible for arranging appropriate specialist disposal for such materials.
9. Liability and Limitations
9.1 Duty of Care
The Company will exercise reasonable care and skill in the handling, packing, loading, transport, and unloading of Goods. However, the Companys liability is limited as set out in this section.
9.2 Excluded Causes of Loss or Damage
The Company shall not be liable for loss or damage arising from:
a. Inadequate or improper packing by the Customer for items packed by the Customer.
b. Normal wear and tear, atmospheric or climatic conditions, or inherent defects within the Goods.
c. Handling of items against the Companys advice where the Customer instructs that such items be moved.
d. Loss or damage to fragile items where they have not been professionally packed by the Company.
e. Indirect or consequential losses, including loss of profits or emotional distress.
9.3 Limits on Liability
Where the Company is found liable for loss of or damage to Goods, liability may be limited to a reasonable cost of repair or replacement, taking into account age, condition, and depreciation. The Company may, at its discretion, repair, replace, or compensate for the damaged item within such limits.
The total liability of the Company for claims arising out of a single move shall not exceed a reasonable overall limit, unless a higher value has been declared by the Customer and agreed in writing with an appropriate increase in charges or insurance.
Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.
9.4 Reporting Loss or Damage
The Customer must inspect Goods and Premises as soon as reasonably possible after completion of the Services. Any visible loss or damage should be reported to the Company on the day of the move or as soon as reasonably practical. Failure to notify the Company within a reasonable period may affect the ability to investigate and resolve claims.
10. Delays and Events Beyond Control
The Company will make reasonable efforts to adhere to agreed dates and times, but these are estimates only and not guarantees. The Company is not liable for delays arising from traffic, road closures, weather conditions, accidents, mechanical breakdowns, or other events beyond its reasonable control.
If such events occur, the Company will take reasonable steps to minimise disruption, but additional time spent due to unavoidable delays may be chargeable in accordance with the pricing structure.
11. Insurance
The Company maintains appropriate insurance cover to support its operations. However, this cover may be subject to exclusions, limits, and conditions. The Customer is encouraged to arrange additional insurance for Goods, particularly for high-value or fragile items, if greater protection is required than that provided by the Companys limited liability.
12. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that it can be investigated and addressed. The Company will aim to respond to complaints promptly and fairly.
Where a dispute cannot be resolved informally, either party may seek to resolve the matter through negotiation or by using any applicable alternative dispute resolution schemes, without prejudice to the right to pursue legal remedies through the courts.
13. Data Protection and Privacy
The Company may collect and process personal information about the Customer for the purposes of providing Services, managing bookings, processing payments, and handling enquiries or complaints. The Company will handle such information in accordance with applicable data protection laws and will only retain it for as long as necessary for these purposes or as required by law.
14. Termination
The Company may terminate the Contract with immediate effect if the Customer materially breaches these Terms and Conditions, including but not limited to non-payment, provision of misleading information, unsafe working conditions, or requests for unlawful activities.
Upon termination, the Customer shall pay the Company for all Services performed up to the date of termination and for any unavoidable costs or losses incurred by the Company as a result of the termination.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services.
16. General Provisions
16.1 Entire Agreement
These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the parties and supersede any previous understandings, representations, or agreements, whether oral or written.
16.2 Variation
No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
16.3 Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.4 Assignment
The Company may assign or subcontract its rights and obligations under the Contract, provided that such assignment or subcontracting does not materially reduce the level of service. The Customer may not assign its rights under the Contract without the prior written consent of the Company.
16.5 No Waiver
Failure or delay by the Company in enforcing any provision of these Terms and Conditions shall not be construed as a waiver of any of its rights or remedies.
By proceeding with a booking and using the Services of Movers Shepherd's Bush, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
