Privacy Policy
Movers Shepherd's Bush Privacy Policy
This Privacy Policy explains how Movers Shepherd's Bush collects, uses, stores and protects personal data relating to customers and prospective customers in the Shepherd's Bush area. It is intended to provide clear and transparent information in accordance with the General Data Protection Regulation and applicable UK data protection laws.
Scope of this Privacy Policy
This Privacy Policy applies to all Movers Shepherd's Bush customers and individuals who make enquiries, request quotations or otherwise interact with our services in the Shepherd's Bush area. By contacting us, requesting a quote or using our moving services, you acknowledge that you have read this Privacy Policy and understand how we process personal data.
Data Controller
Movers Shepherd's Bush acts as the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing complies with applicable data protection legislation.
Types of Personal Data We Collect
We only collect personal data that is necessary for the provision of our moving and related services or to respond to your enquiries. The categories of personal data we may collect include:
Identification and contact details: name, postal address, service address, billing address, and other basic contact details that you choose to provide so we can correspond with you.
Service details: information relating to your move, such as property type, access details, inventory or list of items to be moved, preferred service dates and any special instructions you provide.
Communication records: information contained in emails or messages you send to us, notes of phone conversations, and details of your feedback or complaints.
Payment and billing information: limited payment-related data necessary for processing payments for our services. We do not store full card details when using secure payment processors.
Technical and usage data: basic technical data that may be generated when you visit our online pages, such as IP address, device type, and information relating to how you interact with our online content, where this is captured through standard logging tools or similar technologies.
How We Collect Personal Data
We may collect personal data directly from you when you contact us by phone, when you request a quote, when you complete a form, or when you provide details during a visit or booking. We may also receive personal data indirectly when you use third-party platforms or comparison or referral services that pass your details to us for the purpose of providing quotations or services.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under the GDPR and applicable UK data protection laws. The main lawful bases we rely on are:
Contractual necessity: processing that is necessary to provide a service you have requested, to issue a quotation, or to take steps at your request before entering into a contract, such as arranging a move or related services.
Legal obligation: processing that is necessary for compliance with our legal obligations, such as record-keeping for tax and accounting purposes or responding to lawful requests from public authorities.
Legitimate interests: processing that is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing and improving our services, maintaining business records, preventing fraud, and defending legal claims.
Consent: in limited circumstances, we may rely on your explicit consent, for example where we send certain marketing communications or where consent is required by law. Where consent is used as our lawful basis, you have the right to withdraw it at any time.
Purposes for Which We Use Personal Data
We may use your personal data for the following purposes:
To provide moving and related services, including booking, planning and carrying out your move, and providing aftercare and support.
To communicate with you, including responding to enquiries, issuing quotes, confirming bookings, sending service updates and responding to complaints or feedback.
To manage payments, invoicing, receipts and any related financial matters.
To manage our business operations, including internal administration, record keeping, quality control, staff training and service improvement.
To comply with legal and regulatory obligations, including maintaining accounting records and cooperating with lawful requests from authorities.
To defend or establish legal claims and to prevent or detect fraud or misuse of our services.
Data Sharing and Processors
We do not sell your personal data. We may share your information with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place. These third parties may act as data processors on our behalf or as independent controllers.
Typical categories of data processors include:
IT and systems providers that host our data, provide software, or support our operational systems and communications.
Payment processors and financial service providers that process payments securely and manage transactions on our behalf.
Professional advisers, including accountants, auditors, or legal advisers, where sharing data is necessary to obtain professional advice or comply with our legal obligations.
Operational partners, such as subcontractors or logistics partners assisting us in providing moving services, where limited personal data may be shared to deliver the services you have requested.
Where we use processors, we ensure that appropriate contractual and technical measures are in place to protect your personal data and to ensure it is processed only in accordance with our instructions and applicable laws.
International Data Transfers
Our operations are primarily focused in the Shepherd's Bush area. If it becomes necessary to transfer personal data to countries outside the United Kingdom or the European Economic Area, we will ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are implemented, such as standard contractual clauses or equivalent mechanisms.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes and enforce agreements.
In general, we will keep customer records for a period that reflects applicable statutory limitation periods and legal retention requirements. Quotations and enquiry records may be retained for a shorter period if no contract is entered into, unless a longer retention period is justified for legal, regulatory or operational reasons. When personal data is no longer required, we will take reasonable steps to delete it securely or anonymise it so that it can no longer be linked to you.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures are designed to provide a level of security appropriate to the risk and may include access controls, secure storage, staff training and regular review of our security practices.
Your Data Protection Rights
Under the GDPR and applicable UK data protection laws, you have several rights in relation to your personal data. These rights apply to all Movers Shepherd's Bush customers and individuals in the Shepherd's Bush area whose data we process, subject to any legal conditions and exemptions.
Right of access: you have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.
Right to rectification: you can ask us to correct or complete personal data that you believe is inaccurate or incomplete.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing and we are considering your request.
Right to object: you have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability: where our processing is based on your consent or on a contract and is carried out by automated means, you have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and, where technically feasible, to have it transmitted to another controller.
Right to withdraw consent: where we rely on consent as the lawful basis for processing, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
Children's Data
Our services are not specifically directed at children. We do not knowingly collect personal data relating to children except where it is provided by or with the consent of a parent or guardian strictly for the purposes of arranging and carrying out moving services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. Any revised version will apply from the date of publication. We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal data.
